About me
Experienced IT Manager with over 11 years in the IT industry and 6+ years specializing in the hospitality sector. Expert in pre-openings of hotels and resorts, IT management, and IT lecturing. Proficient in network and system administration, implementing security policies, and managing IT infrastructure. Holds a Bachelor's Degree in Cyber Security (UK), BCS (UK), Diploma in Computer System Design, and is a Professional Member of the British Computing Society (MBCS) and a Member of the Saudi Engineering Council (SA). Skilled in cybersecurity, SIEM tools, computer networking, cloud computing, and virtualization, with certifications including MCSE, CCNA, Sophos/Fortinet, CyberArk, and EnGenius Network Professional.
My Skills
TECHNICAL SKILLS:
Cybersecurity: Implementation of security measures, risk assessment, incident response, and compliance with security standards (e.g., GDPR, HIPAA,PCI-DSS)
Network Administration: Configuration, management, and troubleshooting of network systems, firewalls, VPNs, and intrusion detection systems.
SIEM Tools: Knowledge in Security Information and Event Management (SIEM) tools, such as Splunk, LogRhythm, or QRadar, for monitoring, analyzing, and responding to security threats.
IT Infrastructure: Experience with hardware and software installation, server management, cloud computing (AWS, Azure), and virtualization technologies (VMware, Hyper-V).
Project Management: Proficiency in methodologies (Agile, Scrum, Waterfall), project planning, resource allocation, and risk management. (PMP Certification)
Systems Integration: Integration of new technologies with existing systems and data migration.
Database Management: Experience with SQL, database design, and optimization.
Technical Support: Troubleshooting, diagnosing, and resolving technical issues for end-users and systems.
Backup and Recovery: Implementation of backup solutions and disaster recovery plans.
Software Development: Familiarity with coding and scripting languages (e.g., Python, PowerShell) for automation and custom solutions.
ITIL Framework: Knowledge of ITIL best practices for service management.
Linux Administration: Proficiency in managing and configuring Linux-based systems and environments.
LEADERSHIP & MANAGEMENT SKILLS:
Strategic Planning: Ability to align IT strategies with business goals and manage IT budgets effectively.
Team Leadership: Experience in managing IT teams, including recruitment, training, performance evaluation, and fostering a collaborative environment.
Vendor Management: Negotiating with and managing relationships with technology vendors and service providers.
Communication: Strong verbal and written communication skills for interacting with stakeholders, presenting technical information, and drafting reports.
Problem-Solving: Analytical skills for identifying issues, developing solutions, and implementing improvements.
Change Management: Expertise in managing technological changes and transitions smoothly within the organization.
ADDITIONAL SKILLS:
Compliance and Governance: Understanding of industry regulations and standards related to IT governance and data protection.
Innovation: Ability to research and implement emerging technologies that drive business growth and efficiency.
User Training: Developing and delivering training programs to enhance user proficiency with new systems and technologies.
Work Experience
IT MANAGER
Tiara Group / Cater Me / Tiara Catering / April 2022 - Present
My primary role involves overseeing the technological needs of Tiara Group and its subsidiaries (Cater Me, Assist Me, SWAP), with a strong emphasis on implementing and maintaining robust cybersecurity measures. I manage IT projects and teams, ensuring the seamless operation of our IT infrastructure. My responsibilities include not only the installation and upkeep of hardware and software systems but also the proactive monitoring of network performance and the swift resolution of any technical issues.
In addition to these duties, I am integral to strategic planning and budgeting for IT initiatives, aligning technology investments with the company's business objectives. I collaborate closely with various departments to identify and address their technology needs, and I provide comprehensive training and support to employees. My role ensures the effective and secure use of technology across the organization, safeguarding our systems against potential cyber threats while optimizing overall operational efficiency.
CLUSTER IT MANAGER - PRE OPENING TEAM / CONVERSION
Radisson Hotel Group / April 2021 - April 2022
Responsible for the operation of all IT & Communication systems in 03 hotels ( Park Inn by Radisson Hotel Al Khobar/ Park Inn by Radisson Hotel Jubail / Radisson Hotel Jubail (conversion of Golden Tulip).
Generally, the scope of technology includes all electronic systems for processing, storage, or communication of digital information deployed in the hotel.
ASSISTANT IT MANAGER - PRE OPENING TEAM
InterContinental Hotels & Resorts / Aug 2016 - Dec 2020
Overseeing Technological Infrastructure: Responsible for supervising and ensuring the smooth operation of the resort's technological infrastructure, encompassing networks, servers, hardware, and software systems.
Issue Resolution: Proficiently resolved various IT issues that arose within the resort, demonstrating strong troubleshooting skills and collaboration with staff and vendors.
Network and Server Management: Effectively managed the resort's network and server systems, including configuration, monitoring, and maintenance, to guarantee uninterrupted service.
Security Implementation: Implemented and maintained security protocols, including firewalls, access controls, and other measures, to protect the resort's data and systems from potential threats.
Team Management: Supervised and led the IT staff, fostering a productive and cohesive team environment, and ensuring efficient task delegation and training.
Policy and Procedure Development: Developed and implemented IT policies and procedures, standardizing operations, enhancing security, and aligning IT processes with the resort's objectives.
Staying Current with IT Trends: Maintained up-to-date knowledge of the latest developments in the IT field, ensuring the resort's technology remained competitive and innovative.
CLUSTER IT SYSTEM & NETWORK ENGINEER ( Head Office and 6 Branches )
Steamboat Restaurant / Jan 2013 - June 2016
In my role as a Cluster IT System and Network Engineer, I have played a pivotal role in designing, implementing, and maintaining robust IT systems and networks that underpin the operational efficiency of our organization. My contributions in this capacity have included:
Network Architecture Design: I have been responsible for designing and optimizing network architectures, ensuring high availability, security, and scalability. This involved planning, implementing, and managing LAN, WAN, and data center networks to support the diverse needs of the organization.
System Administration: I have effectively managed and maintained critical IT systems, including servers, storage, and virtualization platforms. This has entailed configuring and troubleshooting servers, monitoring system performance, and implementing backup and disaster recovery solutions to safeguard business continuity.
Security Protocols: I have spearheaded the development and enforcement of security protocols and best practices to safeguard the organization's digital assets, including firewalls, intrusion detection systems, and security policies. This has resulted in a strengthened security posture and compliance with industry standards.
Troubleshooting and Incident Response: I have proactively identified and resolved complex network and system issues, ensuring minimal downtime and rapid incident response. My ability to diagnose and rectify problems swiftly has led to enhanced operational continuity.
Collaborative Teamwork: I have collaborated closely with cross-functional teams, including IT support, project management, and external vendors, to ensure seamless integration of new technologies and systems. This teamwork has been instrumental in aligning technology with the organization's strategic objectives.
Documentation and Knowledge Sharing: I have maintained thorough documentation of IT systems, configurations, and network topologies, facilitating knowledge sharing among colleagues and streamlining troubleshooting processes.
Scalability and Upgrades: I have overseen network and system upgrades, ensuring they align with the organization's growth and development plans. This proactive approach has kept our infrastructure up-to-date and adaptable to evolving business needs.
Vendor Management: I have effectively managed vendor relationships, negotiating contracts, evaluating proposals, and ensuring cost-effective solutions while maintaining the highest service standards.
My experience as a Cluster IT System and Network Engineer reflects my commitment to maintaining a resilient, secure, and high-performance IT environment that empowers our organization to excel. I am dedicated to pushing the boundaries of technology to support our business goals while consistently ensuring the integrity and reliability of our IT systems and networks.
SENIOR ICT TEACHER
Cambridge International School / Jan 2011 - Dec 2012
As a Senior ICT Teacher at Cambridge International School, I have leveraged my passion for education and deep expertise in Information and Communication Technology (ICT) to shape a dynamic and innovative learning environment. During my tenure, I have accomplished the following:
Curriculum Development: Developed and implemented a rigorous ICT curriculum aligned with Cambridge International Examinations (CIE) standards, fostering students' digital literacy and problem-solving skills.
Engaging Instruction: Delivered engaging lessons that catered to diverse learning styles, ensuring students' mastery of complex ICT concepts.
Student Assessment: Administered comprehensive assessments, exams, and assignments to evaluate student performance and provided constructive feedback to guide their progress.
Educational Technology Integration: Integrated cutting-edge educational technologies into the classroom, ensuring students are well-prepared for the digital age.
Individualized Support: Provided personalized guidance and support to students requiring extra help or enrichment in ICT studies, resulting in improved overall academic performance.
Professional Development: Maintained current knowledge of ICT trends and teaching methodologies through ongoing professional development, including relevant certifications and training.
Classroom Management: Established a disciplined and respectful learning environment while promoting student engagement, collaboration, and critical thinking.
Parent and Stakeholder Engagement: Fostered open communication with parents and guardians, providing regular updates on student progress and actively participating in school meetings and events.
Collaboration: Collaborated with fellow educators to enhance the overall quality of the school's academic programs and participated in school initiatives aimed at fostering a culture of excellence.
My experience as an ICT Senior Teacher at Cambridge International School has not only allowed me to contribute to the academic success of students but also to shape future generations into tech-savvy, innovative thinkers who are well-equipped to excel in a digital world.
Education
BSc in Cyber Security
University of Gloucestershire - United Kingdom
Diploma in BCS
British Computing Society - United Kingdom
